Privacy Policy

This Privacy Policy explains how we collect, use, and protect your information. We have written this in clear, simple language so you understand exactly how your data is handled.

1. Information We Collect

We collect only the details needed to fulfill your order and provide a smooth customer experience.

Information You Provide

When you place an order or contact us, we collect your name, shipping address, email address, and phone number.

Payment Information

All transactions on this website are processed through secure third-party services such as Stripe or PayPal. TailTeddy™ never stores your full credit card number or CVV.

Customer Service Messages

If you contact us via email or message, we store that communication only as long as necessary to address and resolve your inquiry.

Automatic Data

When you visit our website, we collect basic technical information such as your IP address, browser type, and device model. This helps us maintain security and ensure the site displays properly.

2. How We Use Your Information

We use your information for the following purposes:

Order Processing and Shipping: To process your order, send shipping updates, and handle returns or refunds.
Customer Support: To respond to your questions, resolve issues, and assist with warranty or replacement requests.
Legal Requirements: To maintain proper financial and tax records as required by law.
Website Improvement: We may use de-identified data to understand which products or pages are most valuable to our customers.

We do not sell, rent, or trade your personal information for any marketing purpose.

3. Who We Share Information With

We share your data only with a limited number of trusted service providers essential to running our business:

Shipping Partners: To deliver your order and provide tracking updates.
Payment Processors: To handle your transactions safely and securely.
Technology and Hosting Providers: To store your information securely and maintain our website.

Each service provider is bound by an agreement to use your data solely for the service they were contracted to provide.

At TailTeddy™, your trust matters most. We will never sell, trade, or share your data with advertisers or social media networks.

4. Cookies and Tracking

We only use essential cookies required for TailTeddy.com to function properly, such as remembering the items in your shopping cart or saving your preferred language.

We also use simple, non-intrusive analytics to understand site performance, including visit counts, popular pages, and total page views. This data is collected in aggregate and kept anonymous.

5. How We Protect Your Data

We respect your privacy and safeguard it through industry-standard security practices:

Encrypted Connection: Our site uses HTTPS to ensure all information you share is encrypted and protected.
Secure Payments: We use PCI-compliant processors such as Stripe and PayPal.
Limited Access: Customer information is accessible only to authorized TailTeddy™ team members, and only when required.
System Monitoring: We regularly check for unusual activity and update our software to protect against threats.

6. Your Rights and Options

You have full control over your personal information. You can:

Request a copy of any information we hold about you.
Ask us to correct any inaccurate information.
Ask us to delete your information, within legal requirements.
Opt out of future marketing communications, if applicable.

7. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available at TailTeddy.com/privacy, and we will clearly notify you of any major updates.