Privacy Policy

This Privacy Policy will explain how we will collect, use, and protect your information. We have written this in clear and simple language so you understand how we handle your information.

1. Information We Collect

We collect only the details needed to fulfill your order and to offer you a smooth customer experience.

1. Information you provide to us

We collect information when you place your order or contact us. The information we collect includes your name, shipping address, email address, and phone number.

1. Payment information

Any transactions on this website are processed through a secure third-party processing service like Stripe or PayPal. TailTeddy will never store your full credit card number or your CVV.

1. Messages for customer service

If you contact us via email or message, we store this information for only as long as necessary while we address and resolve your message.

1. Automatic data

When you visit our website, we gather some basic technical information for technical purposes, such as your IP address, browser type, and device model, to maintain security and ensure the website displays properly for the best user experience.

2. How We Handle Your Information

We use your information for the following purposes:

• Order processing and shipping: To process your order, provide shipping updates specific to your order, and process returns and refunds.
• Customer Support: To respond to your questions, assist in resolving any issues, and request a warranty or replacement.
• Legal requirement: To keep proper records of financials and taxes as required by law.
• Website improvement: We may make use of de-identified information to find out what products or pages are most valuable to our customers.

We do not sell, rent, or trade any of your personal information in relation to any marketing activity.

3. Who We Share Information With

We share your data with a very limited number of service providers we trust to operate our business safely and reliably:

• Shipping partners: To ship your order and provide updates on the status of your order.
• Payment processors: To process your transactions safely and securely.
• Technology and hosting providers: To keep your information securely stored and maintain our site.

Each service provider will sign an agreement stating they will only use your data to perform the service for which they were contracted to provide.

At TailTeddy™, your trust matters most; we will never trade, sell, or share your data with advertisers or social media networks.

4. Cookies and Tracking

We only use essential cookies needed for TailTeddy.com to work properly, such as remembering the items in your shopping cart or saving your preferred language.
We also use simple, non-intrusive analytics to understand how the site performs, like tracking visits, popular content, or total pages viewed. This information is collected in aggregate and kept anonymous.

5. Ways We Protect Your Data

We respect your privacy and protect it through the implementation of industry-standard practices designed to ensure your information remains secure:

• Encrypted connection: Our site uses HTTPS to ensure that all information you share is safely encrypted and protected.
• Secure payments: We use processors (e.g., Stripe or PayPal) that are compliant with PCI standards.
• Limited access: Customer information is accessible only to authorized TailTeddy team members and only when it’s required.
• Monitoring our systems: We will check for unusual activity and regularly update our software as necessary to protect against threats.

6. Your Rights and Options

You have full control over your personal information:

• Get any information we have about you
• Ask us to update any incorrect information
• Ask us to delete your information, within the law
• Ask to opt out of future marketing communications, if they ever occur!

7. Policy Changes

We may update this Privacy Policy occasionally to reflect small changes in our practices or legal requirements. The most recent version will always be available at TailTeddy.com/privacy, and we’ll clearly notify you if any major updates occur.

Feel free to reach out here for any queries or concerns. Support@tailteddy.com